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Hershey Entertainment Volunteer Program

How Does This Program Work? How Does My Organization Get Paid?

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one department, there is a possibility of receiving separate checks.

Each volunteer will receive one volunteer voucher for each shift completed. One voucher is good for one of the following choices:

One Hersheypark admission during the current season
One admission to the current Hersheypark In The Dark event
One admission to the current Hersheypark Christmas Candylane event
One vehicle admission to Hershey Sweet Lights, seating 8 passengers or less only; ticket is valid Sunday - Thursday only

Vouchers can be redeemed at the Season Pass Office at Hersheypark. View the Season Pass Office hours or call 717-534-3900. Please be sure to check the redemption date on each volunteer voucher as they do have an expiration date. Once the date has passed, you will not be permitted to redeem the voucher.

What Jobs Are Available?

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Services (Used at ZooAmerica Guest Services Only): Will need to be able to work in outdoor location at Hersheypark/ZooAmerica bridge. Handstamp and record guests entering ZooAmerica from Hersheypark. Ensure guests returning to Hersheypark from ZooAmerica have the proper handstamp.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

What Do I Wear?

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki or tan colored pants, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt (excluding Food & Beverage) and name tag are required. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable sneakers with covered heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

Additional Information About Volunteer Program

Additional information for volunteers is located on the Hershey Entertainment web site HERE

2018 Volunteer Manual820.63 KB
Volunteer Guidelines for the Stadium.doc27 KB
Department Welcome Letter - Rides748.63 KB
Department Welcome Letter - Food & Beverage660.3 KB
Department Welcome Letter - Games285.42 KB
Department Welcome Letter - Guest Services298.31 KB
Department Welcome Letter - Parking Attendant563.81 KB
Department Welcome Letter - Retail277.4 KB